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GUIDED TOURS IN VALENCIA AND SECURITY MEASURES COVID-19

GUIDED TOURS IN VALENCIA AND SECURITY MEASURES COVID-19

These are the security measures that we have adopted at SPAIN FREE TOURS regarding the COVID-19. The safety of all attendees and our guides is our main objective.

All these measures have been adopted based on the protocols published by the Government for the situation and will be mandatory for our guides and for clients, who accept them at the time of making a reservation and attending any of our routes.

PROTECTION AND EQUIPMENT OF THE GUIDES

All our guides will always carry the appropriate protection, whether it is a mask or a protective screen, as well as a voice amplifier so that attendees can hear their words perfectly. The amplifiers are personal and non-transferable, so that each guide has his own and disinfects it at the end of the guided tour and is not lent or used by any other guide.

SMALL GROUPS

Depending on the tour, a maximum allowed number of people will be established, always between 10 and 20 people per group, 20 being the maximum according to current regulations:

Order SND / 458/2020, of May 30 (Chapter VIII, Art. 34 and 35 – Conditions for the development of tourist activities.

No person outside or without a confirmed reservation may join or stay on the tour for security reasons.

DISTANCE

All participants must maintain the mandatory safety distance of one and a half (1,5) meters with the guide. This measure also implies that the check-in of the tour will be carried out keeping the distances and without the need to show or deliver any printed paper. It is advisable to carry the confirmation voucher on your mobile device to show it to the guide in case it is required. The guide responsible for the group will have the right to remember, at any time of the tour, the need to keep the distances if it is perceived that they are not being kept correctly.

WEARING A MASK IS MANDATORY.

Although our routes are fully developed in outdoor spaces, attendees are expected to wear a mask, as it’s required by law in exteriors. Our guides will assist you at all times with protection and will respect the minimum recommended safety distance.

TIMELY AND COMPLETE GROUP

Before starting the visit the group must be complete. We request punctuality to be able to duly inform the group as a whole of the security measures before starting. The appointment will always be ten (10) minutes before the starting time. Those people who are not present at the starting time and haven’t checked in with the guide, will lose the right to join the group and the guide will be able to use their places for other clients if the case arises.

WIDE SPACES AND FREE AIR

In all our tours we will ensure the safety of the people who accompany us, avoiding crowds and looking for wide spaces to carry out the explanations calmly. All our guided tours will be carried out entirely outdoors, keeping the group outdoors at all times.

PAY WITHOUT CONTACT

At the time of payment of the visit, we want to continue applying social distancing measures favoring contactless payment, which will be done following the guide’s instructions. For the same reason, the guide will temporarily not deliver the ticket, which reflects the amount contributed by the client, although if he requires it, he can communicate it and the guide or the company will send it to him safely at that time or later through e-mail.

CANCELLATIONS

We remind that customers can cancel their reservation before making it by contacting us by phone, WhatsApp or email. We especially appreciate that, in case of not attending the tour, they notify us as soon as possible so that we can reassign those seats to other clients, since the capacity will be more limited. Likewise, the visit may be canceled by the company in response to sanitary and / or governmental measures or for other reasons beyond our control, notifying affected customers as far in advance as possible.

VISITORS WITH SYMPTOMS

For health reasons, the attendance of clients who present symptoms such as fever, cough, etc. will not be admitted. We ask you to be responsible and if you have a fever or any other symptom, do not come to any route yet, for the good of the rest of the group and our workers.

We want to thank you in advance for your commitment and collaboration in order to be able to comply with all the recommended hygienic-sanitary security measures and protocols to continue enjoying all our guided visits with the maximum guarantees.

SEE YOU SOON!

GUIDED TOURS IN VALENCIA AND SECURITY MEASURES COVID-19

GUIDED TOURS IN VALENCIA AND SECURITY MEASURES COVID-19

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